Lack of appointments & care
You wait for ages on the phone to get through, and when you get through there are no appointments. No one can ever help. I tried to order medication over the telephone in exceptional circumstances but they still would not accept my request. The care you receive from the doctors varies dependent on who you see, they are often running late and then you are rushed quickly through your appointment, and they do not take the time to listen to you. I have waited 4 weeks for an appointment and then been told I can only discuss one thing with them. I find this completely unacceptable, particularly because myself and members of my family have complex medical needs. They do not make reasonable adjustments for my child who is of adult age but has learning disabilities and cannot advocate for herself. They try and talk over me and direct the conversation to my child who does not have any understanding of what they are saying. It is very frustrating.