Nice staff but somethings seriously wrong
Phone constantly gets disconnected after waiting in a queue. Call straight back and number 4 seems to be the magic number because I am always caller number 4 then 3 then 2 then ringing for a minute and then disconnected. And repeat........ Have to give up and drive to surgery and speak face to face, its the only way. The problems with repeat prescriptions are never ending too. Half the time the website prescription service is not working properly, but you don't know this until you wonder why you have not been contacted to collect your prescription. Lets try emailing the prescription instead. This is hit and miss, sometimes it gets picked up and processed and sometimes it does not. Once again you don't realise this until nearly a week has passed. But even when it has been processed, half the time items are missed off the prescription and I have to waste time trying to get hold of the surgery once again only to have to drive there once again because the phones......... Getting an appointment is like playing the lottery, but first you have to actually manage to get in the queue and then manage to not get disconnected just to be told all appointments have gone. One time I actually managed to get through straight away as soon as the phone lines opened and I must have been the first person because the phone was answered straight away. But guess what, all appointments had gone. How is this possible? The staff in there seem nice and helpful but the surgery is being really let down by the issues I have mentioned.