Appalling
I cannot believe how shocking the experience of trying to contact the GP has become. I used to be happy with the service I received from Haslucks Green Medical Centre - easy online booking system and I was usually able to get through on the phone in 10-15 minutes maximum. Since the merger with SHP it has been nothing short of abysmal. My husband spent 2 and a half hours on the phone today, including being cut off and being sent from one queue to another. He totalled 96 people in the queue in front of him. Luckily he is working from home at the moment so he was able to continue working whilst waiting in the queue, this would not be possible for many people, including myself as a teacher. Something has got to be done, it cannot continue in this way.