Can't get appointments
Cant get appointments and can't get message to the DRs. Have to wait in the queue. Rang once and i was no 30 in the queue. 20 mins of waiting took me to 23 in queue. You dont get to speak to the Dr when you do get through to the receptionist. The staff at the surgery do not like to turn up at the surgery. Since pandemic it has changed and find the service no longer accessible. Almost like they have shut the doors and locked it. The telephone line sysntems needs to be improved. Have to go online and have to leave a message to get an answer back. No call back service provided. Not able to stay on the queue if you are working. Since merging with SHP the service has got worse. Not seen any doctors for 3 years and when you do want to see a gp, you give up because of the process. The diagnosis cannot be done over the phone. A face to face assessment is required and being able to get answers on the day is required as lack of this add anxiety especially when you are worried about a health condition Put queries across to nurse practitioners.