Poor system set up and unprofessional staff
I was informed that I am unable to order a repeat prescription via phoning GPS Healthcare or visiting the surgery. The only way it could be processed was leaving a note or doing it online. I did it online. When arriving at the pharmacy, they stated they were unable to give me the medication as it was not confirmed by the doctor, as I was due a review. I was then told to get back in touch with the doctors. I visited the surgery (Meadowside) and the staff told me they can’t help and to make a phone call. At this point, from my car, I phoned and waited over an hour to speak to someone. Then, this person apologised and said the medication will be there within the next couple of days. I returned to the pharmacy for this to happen all over again, resulting in me phoning the surgery and then waiting a further two days. Disgusting service. People cannot and should not be put in a position where they are unable to get the medication that they rely on simply due to poor service. It was a much better, friendlier experience when you were able to communicate directly with the individual surgery rather than the switchboard.