Impossible to get appointments
Appointments are virtually impossible to obtain. Call back system was supposed to improve matters, on several occasions, no call back received. I have been with this surgery 47 years. If I had transport I would find another practice. I have no family here, they live in London. The Doctors and healthcare team are very good. However when you get through after waiting an hour if lucky, some reception staff are rude, no one asks the reason for your call and it doesn’t matter if you try to say you really need to see a doctor. I have never bothered doctors with matters that can be dealt with by our local pharmacy. So you are rudely told no appointments, call at 8am the following day. I live in Knowle, my surgery is in Knowle, why are we being told to go to the other 6 practices; when you have no family or transport this is unacceptable.