Receptionists are often rude
I often end up phoning and being on hold for 25 minutes to be told when I get through that there are no appointments. This is when I have phoned up bang on 8am, how is it that there are no appointments left? The receptionist will ask what your problem is, this shouldn't be allowed, I don't want to discuss my personal issues with the receptionist, that is why I call for a doctor. And its extremely difficult to discuss over the phone what your issues are, you should have the option of going to physically see a doctor and not to have to describe how you are on the phone, especially as it isn't always possible as you do not know when the doctor will call. I have been at work and had to find a private room to have a discussion, what if I hadn't been able to do this? It's not like I can tell the doctor to call back at a more convenient time as they will not accept this, then you have to go through the whole rigmarole of phoning again the next day to try and get an appointment