GP are not seeing people face to face
I was not able to see doctors. I have heard some surgeries in Kingshurst & Marston Green are able to see there GP face to face. The surgery provides on line call-backs, however this is ok for minor things but not for conditions which are serious or worrying. Also leaving home is an issue for people like me who have accessibility and mobility difficulties. When you do eventually managed to get an appointment, they are for video appointment or they ask you to send pictures for diagnosing purposes, which I do not agree with ask they are not able to assess the concern over a picture. I would prefer seeing GP's especially with concerns around my mental health issues. I have been advised to come in and pick up a leaflet when I have contacted regarding health concerns by the admin staff. When I have contacted the receptionist for an appointment, I have to explain myself and I find then being intrusive. I have seen staff at the surgery shouting at patience/elderly patience for asking questions. What are the GP’s doing as they are not seeing people. I have now stopped trusting the GP’s.