No continuity of care
I never see the same doctor twice. To get a face to face appointment you have to tell the receptionist what your problem is, then often you are called back by a doctor before you are offered a face to face appointment. Its very frustrating after going through this process when you see a doctor they then ask you what the problem is or how they can help. I recently saw a doctor who asked me what I thought I had. I explained to them that I was there to find out what was wrong and that is why I needed to see a doctor.