Hard to get an appointment & unhelpful staff
It is very difficult to get an appointment at the surgery. When you get an appointment the doctors are very good, but they are very hard to see. The reception staff make the experience at this surgery unpleasant. They are not helpful at all. They are unapproachable and the way they talk to people on the phone is awful. I worked for the NHS for years and if my staff spoke to patients the way they do here they would have lost their jobs.