Farcical
Despite all the assurances, the service is just going from bad to worse. It’s wholly inadequate for the number of patients. You can’t get hold of them on the phone as the queue is always at capacity. If you are lucky enough to get into a queue, you can be holding on for up to an hour. Online consult forms which were extremely useful (and saved the vast amount of phone calls) have now been withdrawn which has increased the phone capacity to astronomical levels. This whole system is not fit for purpose for a lot of people. It’s an absolute shambles and somebody needs to get it sorted out before there is a serious case review due to their negligence.