Really hit and miss- no consistency
I have waited for over an hour on the phone to the surgery but I’ve also waited only minutes . I have experienced extremely helpful receptionists who have gone above and beyond but also really rude receptionists who clearly don’t enjoy their job. However- when I do finally get to speak with a DR they are great! Especially those from Monkspath Surgery. Thorough. Professional. Reassuring. Such a shame that’s it’s such a negative experience actually getting an appointment with them , on the phone or otherwise.