SHP, still poor 12 months on
Shirley Medical Centre, before SHP took over was phenomenal. I felt so lucky to have such an amazing GP surgery. Communication was excellent, the range of services was vast including minor surgery that prevented a lengthy wait to be seen in hospital. I couldn’t praise the medical and non medical team enough. But since they became a part of SHP it’s been a totally different experience. Even making allowances for COVID the elongated telephone system, lack of online communication and confusion around which surgeries are available for what has meant I have a total lack of confidence in the way the service is being delivered. On the rare occasion I have been allowed to speak to a doctor then their response has been excellent.