Waiting on phone for 1 1/2 hours!!!!
I needed a referral as I found a lump in my breast. I waiting over 1 1/2 hours to speak to the appointments team. This is NOT good enough. They say that you should see a doctor and don’t put it off, how are we supposed to do this if you don’t have the people on the phone to talk to?? I couldn’t use any other service and I’ve had breast cancer before so I had to stay on hold as I am worried about this new lump. What are you doing about your terrible service??