No call back
Received a call from receptionist regarding booking a face to face video call with my sister who has downs. Explained that I could arrange to be at her flat , but not at the requested time of 09.00 as it would be too early for my sister. It was agreed that I would get a call back with a more suitable time. This was in early August and I still haven’t received the call. My sister does not have internet access or the capacity to receive the call by herself.