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SHP - Grove Surgery

Rated by Anonymous
14th July 2021

Utter shambles and not fit for purpose

Irratic response times on calls, often exceeds 45 mins to answer, triage process is dangerous - unqualified people making decisions about how to deal with your problem. Call back times are rarely met, meaning you have to put hours aside to wait for a conversation with a doctor. No online appointment options and very limited chance of ever seeing a doctor. It is failing people at every stage and in particular I feel for older patients who are most in need and least likely to understand what on earth is going on. They need investigating urgently.

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