SHP Service Model is flawed
Have complained before about the business model adopted by SHP, it is just flawed and inadequate in its delivery. Cannot get through on phones or long waits in a queue (47 minutes recently) , or the phone system is often full and rejects you. The medical service is good and caring but getting to experience it is virtually impossible. Had several recent difficulties with the way some things are done and actually sent a formal complaint to SHP in mid September using their online complaints form. No response whatsoever, chased it twice using their form, still silence. It simply isn't good enough - not being rhetorical here but stating a fact!