Ridiculous wait times and poor service.
We all understand the issues surrounding Covid however the wait times are totally unacceptable. Generally an hour on hold. One time recently was an hour and 15 minutes when I had to put the phone down due to commitments. Staff don’t call you back to follow things up so if there is action required you have to keep calling to continually chase things (and again hanging on phone for an hour). It often feels like a losing battle, banging your head against a brick wall and I dread to think of how many people are being forgotten about who cannot continually chase things up themselves. Not been impressed either with the doctors response or attitude, of course actually getting to speak to a doctor is almost impossible.