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SHP - Monkspath Surgery

Rated by Anonymous
29th August 2021

Poor. Everything gets forgotten!

Near impossible to contact on the phone lines. When you do get through it is broken promises. Several times referrals have not been passed on to the relevant department which has meant I have had to chase them up. Recently I called regarding a prescription change for my son. The call handler assured me it would be amended and be ready for collection within a few days. Needless to say the pharmacy had no record of it. On calling in person to the surgery the lady on reception confirmed that a note was made on my son's notes....but not actioned so it just sat there! Not good enough!

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