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SHP - Monkspath Surgery

Rated by Charlotte Mansell
8th April 2021

Prescriptions and test results difficulties

Am so fed up with the service we are getting at the moment. My son has to take a controlled drug for ADHD of which the surgery insist I put a request in writing for the prescription every month. I did this with 6 days notice of him running out last Monday. I went to the chemist on Saturday to collect the tablets only to be told the surgery had been running behind with prescriptions and there would be no prescriptions until Tuesday at the earliest. My son has had to go without his medication for three days which has been both distressing and frustrating for him. To add further stress when you try and ring the surgery to enquire, you get told you can't even wait in a queue as their phone lines are at capacity and when you go online to email them the website informs you you are unable to use this service currently. I feel that since the pandemic started we, as patients, have been left high and dry with nowhere to turn if our children have health issues. I am a teacher who has had to work every day through this pandemic and I find it very hard to believe that this GP practice have been doing their upmost to support it's community when a simple script takes a week for a doctor to prepare.

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