Unacceptable Service
Prior to all surgeries merging you would have to wait 10 mins max in the phone queue. Now it is usually 60-90 mins with a switchboard transfer in between (so essentially two queues). 55,000 patients have been bottle necked into one phone system which is quite clearly understaffed. Rather than individual surgeries dealing with their own patients, as was the case before the merger. SHP are applying a business model more akin to a private profit orientated company than a vital tax funded public service. Very worrying for the community. Never experienced this in my lifetime.