Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - Monkspath Surgery

shocking - can't get to speak to anyone.

had a serious situation between christmas and new year and ended up having to go to A&E in redditch. following on needed to get a form completed for PMI claim, had to hand deliver to Northbrook and after 2 weeks of chasing had to collect from Northbrook as no one understood the importance and need for the form despite advising everyone. staff need better support and training.

Anonymous