Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - Monkspath Surgery

Waited 1hour 15 mins thurs 12 nov 2020

After a 1 hour 15min wait on the morning of 12th November 2020 my wife was told no appointment was available, next one would be monday 16th and only by telephone ...utter disgrace.