Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - Monkspath Surgery

No communication, rude reception staff

No communication. Repeat prescriptions not processed. Very long phone waiting times. Unaccommodating for working people who cannot use phones at work both for calling in to surgery (+-45 mins) and for call backs. Left without repeat meds prescription over weekend for no reason.

Anonymous