Never answer the phone
They have messed up my simple repeat prescription 4 months in a row. Each time this happens I have to phone the surgery to get this sorted, but I have to wait over an hour each phone call to no guaranty my prescription will go through properly. The last phone call I had was 2 hours and 30mins wait, only for the surgery to close and not answer my call. Strongly considering quiting my medication because I can’t deal with this uphill battle, month after month. This surgery use to be good. Now shambolic is the only word to describe it.