Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - Haslucks Green Medical Centre

All personal experience of Haslucks has gone.

Since lockdown, waiting on phone for appointment has been totally unacceptable, though after almost 12 months it is improving. Never speak to same doctor, they seem like faceless strangers. So wish Haslucks was not in this consortium, it's too big and impersonal.Admin staff very good,