Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - Haslucks Green Medical Centre

Very disappointing

My father who is 80 called to get an appointment as he needed to see a doctor. He was position 28 in the queue. 35 minutes later when he got through they advised him they needed to transfer him and in the process cut him off! He then gave up all very stressed by the experience. I called then on his behalf the following week because I knew he had to see a doctor. I waited 25 minutes, position 18 in the queue. When I got through they needed to transfer me again and told me I wouldn’t get cut off and it wasn’t very busy so I wouldn’t wait long! When I got through I was position 48 in the queue, can you imagine how I felt? I gave up and tried to book him an appointment on line. He is 80, how can the elder generation cope with this..? He can’t even use online facilities.