Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - Haslucks Green Medical Centre

Used to be amazing - now it is no existent

Haslucks medical was brilliant - easy to get an appointment, easy to speak to someone. Now it’s horrendous - I’ve been trying for weeks to arrange a repeat prescription - not a complex task, but as a teacher I can’t afford to be on hold for hrs. I dread to think what I’d do of myself or daughter needed an urgent appointment. Its downright unacceptable to provide substandard medical care at this time