Inconvenient appointments and poor advice
Telephone appointments are being offered - but no exact appointment times are given only an approx time. I don’t understand why when seeing patients in person an appointment time could be given, but this isn’t possible with a phone appointment. My nurse appointment was for between 10 and 11 am and I wasn’t called until after 4pm. It’s very inconvenient for people working. I complained and did not get a satisfactory response. The nurse or doctor never seems to have medical notes to hand and gave inaccurate advice about access to physio services,